GENERAL TERMS OF USE

9.1.1. Creating an Account

To use the Service, the Client must create an Account on the Website.

To this end, the Client's representative must provide their first name, last name, and professional email and will be invited to click on 'Sign Up'.

The Client will then receive an email confirmation of their registration.

Once their registration is confirmed, the Client may make Booking Requests on the Website.

9.1.2. Confidentiality and Security of Credentials

To log in to the Account, the Client has a personal and confidential Identifier that corresponds to their professional email address and a personal and confidential password.

The chosen password must comply with Naboo's security policy and will be valid for a limited period. After this period, the password must be changed to access the Website.

If the Client forgets their password, they can recover it by clicking on 'Forgot Password?' on the Website's login page and will receive an email at the address provided on the Website to reset it.

The Client is responsible for the confidentiality of their password and guarantees not to disclose it to any third party for any reason.

Any connection to the Account using the Credentials will be presumed to be made by the Client unless solely attributable to Naboo.

Consequently, the Client will bear sole responsibility for any consequences of Service failure resulting from any use by their staff members or any person to whom the Client has provided the Credentials and agrees to compensate Naboo for any damage caused.

In the event of unauthorized use of the password by a third party, the Client must immediately inform Naboo in writing. Upon receipt of the written notice, Naboo:

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  will immediately suspend access to the Account;

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  will send the Client an email allowing them to restore access after verifying their identity.

Otherwise, and unless Naboo is at fault, any connection using the Credentials will be deemed to have been made by the Client who will bear sole responsibility for the loss of the Credentials, with Naboo not being held responsible except in cases of exclusive fault on its part.

9.1.3. Deleting the Account

The Client may delete their Account at any time, noting that deleting the Account does not terminate or generally end any ongoing Application Contracts or the Agreement.

Naboo has the right to delete the Account in the event of termination of the Agreement for any reason.

9.2.1. Selecting Business Travel Services on the Site

The Client can select Business Travel Services by clicking on the 'The Collection' tab located on the top banner of the Site or 'Explore All' on the Site's home page.

The Client can also refine their search using filters such as price, number of beds, number of rooms, type of venue, ambiance, amenities, travel time, a pool, or by using geolocation through the 'map view'.

Naboo offers a TOP 10 of the most viewed Business Travel Services on the site.

Also, through the 'Our Suggestions' tab, the Client can view the suggestions provided by the sales representative in charge of the Client.

9.2.2. Reservation Request Procedure

To make a Reservation Request for Business Travel Services on the Site, the Client logs into their Account on the Site and selects their destination, arrival date, departure date, and number of Participants, as well as any early arrival and/or late departure options if applicable.

The Client must also provide a name for their Business Travel, a phone number for the Partner to contact them, and confirm their early arrival and/or late departure options.

To finalize their Reservation Request, the Client must click on 'Book'.

The Client may also request assistance from Naboo in their Reservation Request by clicking on 'Send a Request' or using the form provided on the Site's home page.

The Client must then enter their Business Travel dates, the number of Participants, the minimum number of rooms, if applicable, a desired destination, budget, and can provide additional information.

For certain Reservation Requests, the Client must directly request a commercial proposal by clicking on the designated tab. They will then be contacted by Naboo.

In any case, to be valid, the Reservation Request must include all the necessary information for processing.

9.2.3. Reservation of Business Travel Services

Once the Client has clicked on 'Book' or 'Confirm Reservation', a summary of the Reservation Request will be displayed.

The Client can view the details of their summary by clicking on the 'Detailed Invoice' and 'Travel Details by Traveller' tabs as well as the main cancellation conditions.

The Client may also review and modify their choices by clicking on the back arrow. The Client can then re-enter the necessary information for the Reservation.

To finalize their Reservation, the Client is invited to accept the Agreement as well as the Application Contract using the checkboxes before clicking on 'Confirm and Pay'.

9.2.4. Payment of the Reservation

On the next page, the Client is invited to proceed with payment.

According to the financial conditions agreed with the Partner in the Application Contract, the Client may be asked to pay a deposit or the full amount of the Business Travel at the time of Reservation.

Service Fees are payable at the time of Reservation.

Payment is made by credit card (Carte bleue, Visa, Mastercard), bank transfer, or SEPA direct debit using a secure transaction form as specified below. Confirming payment by clicking on the 'Book for […]' icon constitutes finalization of the Reservation and conclusion of the Contract.

The Client may abandon the reservation by clicking on the back tab of the page.

The card will be debited at the time of Reservation according to the amount indicated at this stage.

It is specified that for credit card payment, the Client will be automatically redirected to the STRIPE payment server.

In the case of paying a deposit, the balance can be paid by bank transfer, credit card, or SEPA direct debit.

It is specified that Naboo holds a billing and collection mandate on behalf of the Partners.

In all cases, providing the credit card number or any other payment method online and final validation of the Reservation will constitute proof of the entirety of the said Reservation in accordance with Articles 1125 and following of the Civil Code.

If the reservation is subject to prior verification by Naboo of the availability of one or more Business Travel Services, the order validation does not constitute final validation of the Reservation. Naboo will perform the necessary checks and contact the Client to confirm the availability of the Business Travel Services.